Dispatch to Deliver

Once an order is handed over to 3PLs, there are 2 scenarios:

1. Order successfully delivered on 1st attempt :

   1. In this case, order status will be updated “Delivered“ on OMS tab

2. Order is not delivered on 1st attempt while delivered on 2nd or 3rd attempt :

   1. In this case, 3PL will make number of attempts (as per contract) to deliver the order.

   2. Meanwhile for next attempt of delivery, customer is notified for next scheduled delivery?

   3. Once order is delivered, order status will be updated as ”Delivered” in OMS

3. Order is not delivered on all attempts :

   1. In this case, Order will be marked as “Failed Delivery“

   2. 3PL will return the order to fulfilling site and order will be moved to “Pending return tab“ on OMS

   3. In “Pending Return Tab” the Store manager will confirm “Return Received“ and select from the following tags :

   4. Open

      

   5. Once tags are selected, SM needs to type “Return“ and click on “OK”

   6. Order will move to “Returned Orders“ on OMS

   7. OMS will update CEGID

   8. OMS will notify customer via email