Team

For user Omnia Osama, can you action the below ?

Kind regards

Marcelo

Marcelo da Silva

Group Head of Omni-Channel
L’azurde Group for Jewelry

Mobile: +966 (0)53 515 1160

Email: marcelo.silva@lazurde.com
Web: lazurde.com | missl.com | tous.com |
Address: L’azurde Group | 1st Industrial Zone | Riyadh |11521|KSA

From: Omnia Osama <omnia.osama@lazurde.com>
Sent: Monday, April 29, 2024 2:27 PM
To: Marcelo Da Silva <marcelo.silva@lazurde.com>
Cc: Mahmoud Taema <Mahmoud.Taema@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Mohamad Akoum <Mohamad.Akoum@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Ahmed Saied <ahmed.saied@lazurde.com>; Tanvir Alam <tanvir.alam@lazurde.com>; Mahmoud Kamleh <mahmoud.kamleh@lazurde.com>; Artem Avdeev <Artem.Avdeev@lazurde.com>; Muhammad Adeel <muhammad.adeel@lazurde.com>; Amir Sherif <Amir.Sherif@lazurde.com>
Subject: RE: High returns in April

Hi Marcelo ,

Need your support to change my OMS access to be able to extract return reasons

From: Amir Sherif <Amir.Sherif@lazurde.com>
Sent: Monday, April 29, 2024 2:20 PM
To: Omnia Osama <omnia.osama@lazurde.com>
Cc: Mahmoud Taema <Mahmoud.Taema@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Mohamad Akoum <Mohamad.Akoum@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Ahmed Saied <ahmed.saied@lazurde.com>; Marcelo Da Silva <marcelo.silva@lazurde.com>; Tanvir Alam <tanvir.alam@lazurde.com>; Mahmoud Kamleh <mahmoud.kamleh@lazurde.com>; Artem Avdeev <Artem.Avdeev@lazurde.com>; Muhammad Adeel <muhammad.adeel@lazurde.com>
Subject: RE: High returns in April

Hi Omnia,

Please find attached list for both Lazurde & Tous. I have mentioned reasons for rejected orders.

For customer returns, reasons would be with CRM team.

From: Omnia Osama <omnia.osama@lazurde.com>
Sent: Monday, April 29, 2024 1:23 PM
To: Muhammad Adeel <muhammad.adeel@lazurde.com>; Amir Sherif <Amir.Sherif@lazurde.com>
Cc: Mahmoud Taema <Mahmoud.Taema@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Mohamad Akoum <Mohamad.Akoum@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Ahmed Saied <ahmed.saied@lazurde.com>; Marcelo Da Silva <marcelo.silva@lazurde.com>; Tanvir Alam <tanvir.alam@lazurde.com>; Mahmoud Kamleh <mahmoud.kamleh@lazurde.com>; Artem Avdeev <Artem.Avdeev@lazurde.com>
Subject: RE: High returns in April

Hi Amir

Please share April Returns & rejected orders with reasons , order date & return Date

Hi Muhammad,

Please share April rejected orders with reasons , order date & return Date

BR

Omnia Osama

From: Muhammad Adeel <muhammad.adeel@lazurde.com>
Sent: Sunday, April 28, 2024 4:23 PM
To: Omnia Osama <omnia.osama@lazurde.com>
Cc: Mahmoud Taema <Mahmoud.Taema@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>
Subject: RE: High returns in April

Hi Omnia,

Below Order returned yet In April.

TBR,

Muhammad Adeel

From: Omnia Osama <omnia.osama@lazurde.com>
Sent: Sunday, April 28, 2024 4:09 PM
To: Muhammad Adeel <muhammad.adeel@lazurde.com>
Cc: Mahmoud Taema <Mahmoud.Taema@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>
Subject: FW: High returns in April

Hi Muhammad

please share April TOUS list of return orders to add the reason return

BR

Omnia Osama

From: Mahmoud Taema <Mahmoud.Taema@lazurde.com>
Sent: Sunday, April 28, 2024 1:10 PM
To: Amir Sherif <Amir.Sherif@lazurde.com>; Abdelrahman Hamdy <Abdelrahman.hamdy@lazurde.com>; Muhammad Adeel <muhammad.adeel@lazurde.com>; Omnia Osama <omnia.osama@lazurde.com>
Cc: Marcelo Da Silva <marcelo.silva@lazurde.com>; Tanvir Alam <tanvir.alam@lazurde.com>; Mohamad Akoum <Mohamad.Akoum@lazurde.com>; Mohamed Sherif <mohamed.sherif@lazurde.com>; Ahmed Saied <ahmed.saied@lazurde.com>; Mahmoud Kamleh <mahmoud.kamleh@lazurde.com>; Artem Avdeev <Artem.Avdeev@lazurde.com>
Subject: High returns in April

Dear Team,

Hope this mail finds you well,

While checking the returns in April as a percentage of total shipped orders, we found that there is a big increase in our returns in April Vs April last year & Vs YTS, this increase is not only for Lazurde but also for Tous

Appreciate your support to understand the main reason behind these returns and share of each reason to total returns

Appreciate your support to understand the main reason behind these returns and share of each reason to total returns

Kind regards,

!image004.png|thumbnail!Mahmoud Taema

E-commerce Manager GCC

Tel: +202 4610 3573 Mob:+20 12 22 86 46 90

Fax: +202 4610 3509. PO. Box: 3067

Email: mahmoud.taema@lazurde.com

L‘azurde Jewelry

Egypt - Cairo - Al Obour City - 1st Industrial Zone

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