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Return tracking link - return on pending returns - [RMA]

Malik Waleed Tariq
raised this request

Description

[12:52 PM, 11/2/2023] +966 53 515 1160: LZ-10000213
[12:52 PM, 11/2/2023] +966 53 515 1160: return booking

Return tracking link - return on pending returns

 

Courier return booking on storefront (clients) & OMS (Customer Service)

 

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Muhammad Abubakr Khan (not a request participant)February 9, 2024 at 7:10 AM

Return tracking link - return on pending returns - [RMA]

  1. Return tracking link is visible on OMS :

2. return on pending returns:

orders getting auto return booked: LZ-10023102



3. Remove time slot return
in the case of merchant init return, only the date is visible.
We are sending the current booking date for the return booking to the couriers



Return AWB this will be cater in the ticket



cc:

Malik Waleed Tariq November 6, 2023 at 11:53 AM•Internal note

Return working for UPS/Mylerz/PDC - we will need Lazurde team to verify
Aramex is not supporting return

Malik Waleed Tariq November 6, 2023 at 7:16 AM•Internal note

Correct!

Bilal Javed (not a request participant)November 6, 2023 at 7:15 AM•Internal note

so we should remove this slot for ALL brands right?

because I don’t think any courier will adhere to this slot i.e. we cannot enforce it.

Malik Waleed Tariq November 6, 2023 at 7:07 AM•Internal note

Yes.

 

Couriers don't pick up returns based on hours/mins/seconds so doesn't make sense to keep them on UI.

 

Date alone is enough

Done
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Request a new feature OR Change Request

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Priority

Client - OE

Lazurde

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Created October 30, 2023 at 6:07 AM
Updated March 7, 2024 at 12:45 PM
Resolved November 6, 2023 at 11:50 AM
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